Shipping and Returns Policy
Please check the delivery and returns terms below:-
(i) Next day delivery service if order receives before 1 PM on the day.
(ii) Free delivery for the order over $150 within the radius of 20 Km from Werribee VIC or $ 20+ gst delivery Fee for under.
(iii) $20+ gst delivery fee will be charged for over the radius of 20 Km from Werribee to Melbourne Metropolitan Suburbs.
(iv) Outside the Melbourne Metropolitan Suburb, or any other special requirements please contact our warehouse for service.
www.foodbizmelbourne.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection Legislation.
Should you wish to return your order, please notify us within 1 day of purchase with a valid reason for return. All items are to be in their original conditions without tampering and at correct temperature. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full only if they are faulty. Foodbiz Wholesale Distributors does not accept refund for change of mind or unused products. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of www.foodbizmelbourne.com.au
Faulty or damaged items
If an item is damaged or faulty one of our friendly staff will arrange to pick up the item fee of charge for its return. Foodbiz Wholesale Distributors will either replace the item or offer a full refund. Please call our team on 039974 1166 once the issue has been identified.
Incorrect choice or change of mind
Unfortunately due to the nature of our products and health regulations, Foodbiz Wholesale Distributors cannot accept returns for goods due to change of mind or incorrect choice. This also applies to unused goods.
If you have any questions please feel free to CONTACT our team